List of Mercer jobs

Job

Description

Receptionist/Switchboard

Directs incoming calls from the organization's main number to the caller's desired party. Greets visitors and makes arrangements for them to be escorted through the building. Keeps records of guests and also handles additional clerical duties.

Travel Services

Provides internal support to employees or external support for customers in the arrangement of travel itineraries. Utilizes systems to quote best rates, and optimum travel routes to ensure maximum travel satisfaction.

Language Translation

Linguistics specialist is responsible for translating written corporate communications and verbal translations for company employees or inquiries. Edits translated copy for style, clarity and accuracy.

Secretary/Administrative Assistant

Provides administrative support in an array of duties to one or more department managers. Assists office management with scheduling, maintaining company files, copying and editing documents and coordinating business/travel arrangements, presentation preparations, etc. The Assistant to the CEO and high level executive support personnel should be matched to AME.

Admin Services - Other

Use this code for incumbents with administrative services duties not represented specifically by other functions in this area.

Administrative - CAO/Office/Clerical

Employees perform basic clerical duties, monitor phone calls, company visitations, file maintenance, etc. May assist with company mailings, communications, copying and data entry. Office Managers may direct the physical operations of the office and supervises the activities of the office support staff. Match senior level executives responsible for a full range of administrative functions (e.g. HR, Real Estate, Public Relations etc.) at director and executive levels.

Mail Room

Responsible for incoming and outgoing mail/packages. Will sort and distribute packages and mail to internal mailstops. Works with USPS and various delivery services to ensure the timely delivery of outgoing mail. Supervisors and Managers plan activities, schedules, and delivery cycles.

Job

Description

Engineering - Aeronautical

Designs, develops, and tests a variety of power plants, aircraft, missiles, and parts, taking into consideration the most efficient use of the natural laws affecting flight. Establishes structural specifications, performs stress analysis, and conducts performance tests.

Engineering - Propulsion

Designs and modifies propulsion systems for a variety of aerospace products. Systems may include high speed turbines, rocket engines and related components to optimize power within constraints such as propellant type, thermal tolerances, vibration and structural requirements. Works with test engineers and QA personnel to ensure system reliability, performance targets and conformance with necessary regulatory guidelines.

Aerospace Engineering - Other

Use this function code for incumbents that have aerospace engineering job responsibilities not represented specifically by other functions in this area.

Aerospace Engineering - General

Responsible for all areas of Aerospace Engineering for a location, division or business unit. Provides support on all/most functions within the aerospace engineering function. May rely on subject matter experts for more detailed information/expertise on complex or unusual issues. Management levels: Typically the head of Aerospace Engineering for a location, division, or business unit. Professional/Support: Typically found in smaller regional offices where employees may be the only local support, covering multiple sub-functions, in aerospace engineering.

Job

Description

Chemical Engineering

Researches and develops new and improved chemical manufacturing processes. Designs chemical plant equipment and devises processes for manufacture of chemical products such as gasoline, synthetic rubber, plastics, detergents, cement, paper, and pulp. Determines most effective arrangement of operations such as mixing, crushing, heat transfer, distillation, oxidation, hydrogenation, and polymerization.

Chemical/Materials Engineering - General

Responsible for all areas of Chemical/Materials Engineering for a location, division or business unit. Provides support on all/most functions within the chemical/materials engineering function. May rely on subject matter experts for more detailed information/expertise on complex or unusual issues. Management levels: Typically the head of Chemical/Materials Engineering for a location, division, or business unit. Professional/Support: Typically found in smaller regional offices where employees may be the only local support, covering multiple sub-functions, in chemical/materials engineering.

Materials Engineering

Analyzes, researches, designs and develops materials and their related fabrication and application processes for use in engineering design and/or application in structures, systems and subsystems.

Composites Engineering

Creates high strength, light weight materials utilizing a variety of resin systems, catalysts and fiber reinforcements. Engineers may develop advanced thermosets from a variety of resin types for specific applications such as aerospace structures, automotive parts and a variety of consumer products.

Chemical/Materials Engineering - Other

Use this function code for incumbents that have chemical/materials engineering job responsibilities not represented specifically by other functions in this area.

Plastics Engineering

The creation of specialty and commodity plastics based on substances such as polycarbonates, polyamides and consumer plastics related to Nylon, Teflon®, PVC, polyethylene etc. Engineers evaluate and develop extrusion, molding and forming processes.

Job

Description

Clinical Development - General

Responsible for all areas of Clinical Development for a location, division or business unit. Provides support on all/most functions within the clinical development function. May rely on subject matter experts for more detailed information/expertise on complex or unusual issues. Management levels: Typically the head of Clinical Development for a location, division, or business unit. Professional/Support: Typically found in smaller regional offices where employees may be the only local support, covering multiple sub-functions, in clinical development.

Clinical Research

Designs and provides oversight of clinical research programs. Builds relationships with key opinion leaders and applies their input to enhance study design and protocols. Assures that clinical research program design meets scientific objectives and is aligned with commercial needs. Serves as medical/scientific consultant to marketing or research project teams and government regulatory agencies. Establishes the conditions essential for determining the safety, efficacy, medical usefulness, and marketability of drug or medical device products candidates. Interprets results of Phase I-IV investigations in preparation for new drug or medical device application. May serve as safety expert for individual clinical projects.

Clinical Trials

Monitors progress of clinical trials at the site level and ensures that they are conducted in accordance with the protocol, standard operating procedures (SOP), good clinical practices (GCP), and other applicable regulatory requirements. Develops and maintains liaison with clinical investigators, medical educators, clinical research organizations (CRO), affiliated hospitals, state and/or government hospitals, and research institutions to initiate and expedite clinical studies on products that have investigational new drug or medical devices approval.

Clinical Development - Other

Use this function code for incumbents that have clinical development job responsibilities not represented specifically by other functions in this area.

Patient Recruitment & Education

Responsible for the recruitment, screening and education of volunteers/patients for participation in clinical trials. Develops recruitment, advertisement and screening procedures based on study requirements. Ensures that recruitment processes are carried out in accordance to policies and procedures. Maintains quality database of screened volunteers/patients.

Job

Description

Cloud Enablement Consulting

Evaluates customer applications for the strategic and functional transition from internal systems to external “virtual” cloud-based platforms. Consultants will research current applications and the technical environment on which they are run. Requirements are developed based on the results of the study. Consultants recommend cloud solutions involving one or more vendors that address specific security and functional requirements. Personnel are also involved with the actual application deployment to the cloud and assist in any further application migrations.

Cyber Security Consulting

Investigates cyber intrusions committed by insiders, corrupt competitors, criminal enterprises and/or foreign governments. Leverages in-depth knowledge of the cyber environment to investigate, mitigate, and implement processes/procedures to correct the intrusions. May conduct proactive cyber risk assessments to identify previously undetected vulnerabilities and/or actual intrusions, and design/recommend security systems solutions that will ensure proprietary/confidential data and systems are protected. Specialization Match Note: These individuals have a significant mathematical, coding, and analytic background and are typically hired from the intelligence community.

Project Management (client focused)

Coordinates the solution delivery for a particular system integration, product application, process redesign or technology upgrade. Maintains timelines of deliverables, coordinates resources and ensures compliance with all budgetary constraints.

Staff Resourcing Management

Responsible for ensuring an efficient allocation of practitioners/consultants to projects to fulfill client’s demands and achieve project objectives. Considers staffing mix; procurement of contracting services; forecasting market trends to ensure the availability of staff with the appropriate skills for projects. Prioritizes staffing decisions based on client’s requirements, time constraints and budget. Also participates in project performance reviews to effectively allocate staffing resources for future projects.

Strategy Consulting

Generally senior level consultants with sector specialization. Consult with executive leadership team on key issues related to organizational direction and structure. Provides guidance related to emerging technologies, legal/regulatory trends, competitor threats, product evolution and obsolescence. Creates a long term plan to ensure company is properly positioned for the future.

Technical Consulting

Using a broad spectrum of company and partner technologies, delivers a detailed technical solution, which meets customer requirements. Tasks may include installing new systems applications; updating applications, firmware, and drivers; performing configuration and testing activities; applications programming for assigned modules within a larger program; assisting in the preparation of technical presentations and demonstrations; and participating in customer meetings.

Core Prof Svs - Other

Use this function code for incumbents with Core Prof Svs job responsibilities not represented specifically by other functions in this area.

Consulting - General

Utilize this job function for incumbents with a variety of generalist professional responsibilities. Incumbents may perform a variety of technical, applications, implementation consulting as a billable professional service.

Client Relationship Management

Develops and nurtures senior management relationships with the customer. Understands customer at local, country, region and worldwide levels to analyze requirements and contribute to customer’s strategic business plan. Principal contact for operational and tactical issues representing contracted services with the customer. Manages customer expectations by developing performance metrics & reporting, escalation management and communication plans. Owns cost target commitments for all service delivery requirements developing, implementing and monitoring expense controls.

Applications Consulting

Analyzes and maps clients’ business requirements, processes and objectives, as well as develops the necessary product modifications to satisfy clients’ needs and expectations. Works with technical consultants to provide customized technical solutions.

Management Consulting

Mid to senior level consulting role responsible for assessing organizational structure, core processes and competitive strengths and weaknesses. May offer change management assistance, development of coaching skills, process analysis, technology implementation, strategy development, or operational improvement services. Consultants will likely have a specialized industry or sector background.

Digital Consulting

Digital strategists enhance client productivity through digital technologies that enable new operating models, connected product platforms, analytics and collaboration capabilities. Consultants may help to create platforms for digital customer interactions, digital sales and digital channel distribution options. “Digital” platforms can encompass mobile, web, e-commerce & social media.

Job

Description

Business Analysis

Analyzes, tracks and reports on key organizational and business metrics enabling divisions within the company to reach efficient solutions. Ensures that internal and external business policies are adhered to and that programs initiated align with the overall strategy and vision of the organization.

Business Process Analyst (Internal)

Through an understanding of business processes, systems and industry requirements, incumbent formulates and defines operational excellence and continuous improvement objectives through research and fact-finding. Designs or modifies business processes and the corresponding information technology solutions. Performs analysis of business and user needs, documenting requirements, researching gaps and providing process and/or development solutions.

Business Strategy

Works to facilitate the implementation of a strategic management program, with a view towards improving performance, reducing risk and increasing business sustainability. Analyzes industry trends and reports for the betterment of business performance, process and growth. Develops and delivers presentations, briefings and other forms of communication on strategy.

Community Affairs

Represents the company as a point of contact between the organization, local officials, and community leaders to ensure a mutually beneficial relationship. Responsible for developing and implementing community programs and opportunities with the local community. Oversee annual initiatives as well as ad hoc programs.

Project Management (internal focused)

Leads internal projects to ensure that they meet all scope, time, budget and quality expectations, through planning, controlling and managing. Manages corporate and third party vendor efforts to plan, build and implement solutions to internal problems and issues. Manages project financials including business impact.

Quality - Corporate

Utilizes knowledge of relevant industry-specific, national, and international standards (e.g. ISO 9001, ISO 14001, ISO 17025, ISO 27001, ISO 26000, OHSAS 18001) to create quality audits of company processes and management systems. May act as point of contact for outside auditors.

Sustainability Strategy

Provides leadership, technical direction and counsel in supporting the organization's sustainability initiatives. Works with various business units to ensure all environmental activities and systems are effective and compliant. Coordinates research on improving operational efficiencies and reducing the organization's carbon footprint. Coordinates the organization's charitable giving programs to deepen corporate community involvement.

Purchasing

Manages tactical purchasing for company or area of responsibility within the company. Optimizes inventory to support production needs and meet target inventory levels. Ensures customer satisfaction (internal and external) by employing continuous improvement projects focused on cost, quality, delivery, and safety. Responsible for creating, implementing, and maintaining processes designed to reduce shortages, control inventory levels and increase efficiency.

Job

Description

Implementation Specialist

Provides custom integration implementation support on products at the customer site, including pre-site inspection, initial installation, implementation, customization, integration and outline orientation for the customer. Works closely with Sales, Project Managers and other technical support to ensure a smooth implementation and transition from start-up to integration/production mode.

Call Center Analysis

Analyzes call center data and reports to identify trends in call volumes, service levels, staffing and other call center functions. Makes recommendations to management on cost reductions, staffing levels and operational performance.

Service Dispatch

Coordinates efficient and timely customer installation and repair assignments by dispatching appropriate field staff to customer site. Responsibilities include continuously monitoring and adjusting work assignments to ensure optimum technician productivity and maintaining customer satisfaction.

Technical Support Engineering

Provides technical product support to field engineers and technicians for complex problems on company products. May interact with customer and company personnel to isolate and fix product issues. Provides design, reliability and other technical feedback to R&D. Provides updates to technical product documentation as issues are identified and fixed. Creates tests and diagnostic tools to identify and fix recurring issues as well as potential difficulties.

Customer Service

Responds to customer inquiries or issues via phone, fax or email. May track product issues or order returns and escalate to appropriate functions for resolution. Works closely with sales teams to provide lead generations when appropriate. Job functions may be performed in a call center type environment.

Spares/Parts Provisioning

Analyzes technical data and reports to determine spares and support equipment provisioning requirements. Reviews site survey results and letters of offer and acceptance and formulates specific recommendations for spare/repair parts and support equipment. Manages and controls the asset position of customer inventories. May originate support plans for offer to potential customers and provide technical assistance to existing customer personnel. May forecast and manage budget system.

Warranty Administration

Develops and maintains a warranty administration system which ensures maximum return from warranty claims. Negotiates working agreements with selected vendors. Accumulates data and maintains copies of records and vendor policy statements necessary to substantiate warranty claims. Negotiates claims and settlements for labor and material costs when rework and replacements are not specifically covered by established warranty agreements. Coordinates all warranty actions with other departments.

Customer Support - Generalist

Responsible for all areas of Customer Support for a location, division or business unit. Provides support on all/most functions within the customer support function. May rely on subject matter experts for more detailed information/expertise on complex or unusual issues. Management levels: Typically the head of Customer Support for a location, division, or business unit. Professional/Support: Typically found in smaller regional offices where employees may be the only local support, covering multiple sub-functions, in customer support.

Job

Description

Data Reporting Analyst

Reporting Analyst will construct a set of criteria for efficiently reporting data, taking into account the company’s policies and goals. May work closely with developers to modify the database to improve data extraction techniques. Also trains employees on how to use the reports/data to assist decision making.

Data Analytics

Responsible for performing general analytics and statistical modeling on existing data sets in various areas of the business (e.g., Market Economics, Supply Chain, Marketing/Advertising, Financial Services, Scientific Research, etc.). Activities include: defining data requirements, data collection, processing, cleaning, analysis, modeling and visualization. Examines and identifies data patterns and trends to help answer business questions and improve decision making. Provides inputs for complex Data Science and Big Data Mining projects. Identifies areas to increase efficiency and automation of data analysis processes.

Data Scientist

Creates data mining architectures/models/protocols, statistical reporting, and data analysis methodologies to identify trends in large data sets. Analysis may be applied to various areas of the business (e.g., Market Economics, Supply Chain, Marketing/Advertising, Scientific Research, etc.). Researches and applies knowledge of existing and emerging data science principles, theories, and techniques to inform business decisions. At higher career levels, may conduct scientific research projects with the goal of breaking new ground in data analytics.

Data Management

Responsible for the company's data management, ensuring that the data that underlies an organization is available, accurate, complete and secure. This includes the processes, people and technology that will provide effective data management. Reviews existing data models to understand current environment. Creates conceptual, logical, and physical master data models (entity-relationship diagrams). Incumbents may utilize data modeling & data administration tools (i.e., Erwin, Designer/2000, Rational Rose, Power Designer, Embarcadero, System Architect) etc.

Customer Analytics

Analysts utilize a variety of statistical reporting, data analysis and visual display methodologies to monitor customer browsing & purchasing trends to enhance the end-user's experience. Develops, and deploys data queries to monitor the success of e-commerce marketing campaigns on a variety of digital platforms. Provides summary reports or updated dashboard views for management.

Data - Other

Use this function code for incumbents with Data job responsibilities not represented by other functions in this area.

Job

Description

Algorithms Engineering

Responsible for the design, implementation, and evaluation of complex algorithms for product development. Analyzes data to discover patterns. Tests and assists in the verification and validation process of the product design.

CAD Engineering

Configures, deploys, maintains and upgrades CAD applications and processes. Performs preliminary design analyses, formats drawings to comply with CAD standards, and translates manually-drawn documents to CAD drawings.

Industrial Design

Responsible for the development of conceptual designs and physical models by hand or with the aid of CAD equipment. Creates design ideas based on appearance, usability, safety and cost constraints. Works closely with product development, marketing, manufacturing and sales organizations to ensure a product design that meets customer expectations and/or manufacturing limitations.

PCB Layout Design

Responsible for preparing complex circuit board layouts to meet the physical and performance requirements as defined by electrical, mechanical and environmental project specifications. Checks dimensions, writes specifications and verifies completed drawings or digitized plots. Performs and may plan mask design work.

Engineering Program/Project Mgmt.

Manages technical programs, projects and initiatives affecting area goals and objectives. Drives the creation and management of cross-functional leadership teams; facilitating and coordinating a variety of technical program plans, tasks, and milestones. Maintains an awareness of industry trends, business conditions and internal processes and practices to influence the success of programs and initiatives.

Scrum Project Management

Responsible for facilitating a cross-functional agile collaborative team in iterative technology development including: managing stakeholder expectations regarding target scope, schedule and budget; removing impediments that hinder project progress; facilitating daily scrum, sprint planning, sprint demo and iteration meetings; monitoring the progress of the sprint; helping teams estimate iteration deliverables and increase velocity; managing development tracking system to include product and sprint backlogs; promoting continuous communication; monitoring and helping improve team dynamics; motivating and acting as the glue that holds the team together; Subject Matter Expert for agile methodologies and practices.

Medical Writing & Documentation

Writes and edits manuscripts on clinical studies and/or scientific reports including special summaries from raw data for submission to regulatory agencies or for in-company use, monographs, comprehensive reviews, scientific exhibits, and other projects requiring skill in medical communication. Compiles, analyzes, and summarizes additional data from other sources as needed. Prepares literature for new products, and revises existing literature.

Job

Description

Logistics

Responsible for planning and analyzing the logistical resources required to effectively and efficiently flow an assigned group of products through the supply chain. Develops and maintains a master schedule, which pertains to transportation information, routing, carriers and cost effectiveness. Focuses on identifying delivery problems, solutions, and improvement of transportation service levels.

Traffic

Researches various transportation methods and carriers. Monitors costs and performance to ensure cost effective and efficient methods are being used. Identifies and selects carriers to use for shipment of goods. Traces and resolves problems related to shipments.

Distribution Analysis

Reviews and analyzes the organization's distribution systems. Participates in selection of sites for distribution centers based on organizational needs. Makes recommendations on location of inventory mix to ensure most efficient distribution.

Import/Export

Coordinates import and export administration while maintaining compliance with all applicable federal and international regulations. Coordinates booking and pricing of international shipments (import, export, and international air) and ensures all international shipments are properly booked, traced, and delivered. Ensures all international documentation is accurate and filed according to import/export guidelines and time lines. Interacts with U.S agencies and foreign customs agencies to ensure customs compliance.

Order Fulfillment

Reviews incoming customer orders and then packages and prepares items for shipping. Required to observe certain safety and quality procedures. May also be required to operate certain types of machinery to move/handle goods and report any problems to the supervisor.

Distribution - Generalist

Responsible for all areas of Distribution for a location, division or business unit. Provides support on all/most functions within the Distribution function. May rely on subject matter experts for more detailed information/expertise on complex or unusual issues.

Material Handling

Responsible for packing, assembling and loading products, as well as counting, weighing, recording data and applying tags and labels to items being packaged. Performs various warehouse duties related to receiving and storing goods.

Inventory Control

Evaluates, establishes, and maintains inventory levels for various storage locations. Tracks raw material loss and makes recommendations to reduce scrap. Performs cycle counts and reconciles discrepancies.

Supply Chain Management

Manages distribution activities from the sourcing of raw materials through delivery of the final products to customers. Implements inventory controls and reviews procedures for compliance. Maintains working relationships with external vendors to ensure the availability of raw materials, components and sub-assemblies.

Job

Description

Fraud Analysis

Works to identify and mitigate potential fraud schemes. Develops and recommends process improvements and controls throughout the organization to limit fraud. Analyzes data from multiple sources to identify potential trends in fraudulent behavior.

Accounting

Applies principles of accounting to analyze financial information and prepare financial reports. Compiles and analyzes data to prepare entries to accounts, such as general ledger accounts, documenting business transactions. Analyzes financial information detailing assets, liabilities, and capital, and prepares balance sheet, profit and loss statement, and other reports to summarize current and projected company financial position.

Risk Management

Develops and maintains corporate-wide risk management program. Manages the process of identifying and assessing the risks affecting the business. Reports to senior management on results of assessment with recommendations on reducing risk to the organization. Identifies key internal controls to mitigate these risks.

Controller

Manages the budgeting and financial reporting process for the corporation (Corporate Controller), business unit, division or location. Ensures that financial transactions and reporting are in compliance with all relevant government regulations. Regional or line business controllers monitor and approve organizational expenses within the established budget and provide regular financial summaries to corporate financial personnel.

Revenue Accounting

Responsible for reviewing, analyzing and recording new bookings and revenue recognition in accordance with accounting principles and company policies. Ensures appropriate revenue accounting of all contract bookings and sales. Monitors issues that may impact future revenue. Works closely with Sales, Operations and other Finance functions.

Finance - Generalist/Analysis

Management employees are responsible for all areas of Finance for a company (CFO), location, division or business unit. Provides support on all/most functions within the Finance function. May rely on subject matter experts for more detailed information/expertise on complex or unusual issues. Match Financial Analysts and finance support personnel that perform a variety of financial duties.

Credit & Collections

Coordinates and processes documentation, invoice dispute resolution and payment for accounts. Performs account analysis and researches payment and account discrepancies. Identifies and verifies transactions and expedites a resolution of various invoicing issues. Provides collection resolution support between the customer, sales representative and the company.

Financial Systems

Develops, implements and maintains company financial systems. Identifies system upgrades, enhancements and process improvement opportunities; manages and facilitates the requirements, design, testing and implementation of financial software and tools.

Job

Description

Aircraft Maintenance

Responsible for the servicing, repairing and overhauling aircraft and aircraft engines to ensure that aircraft are in good mechanical condition and safe for flight. Ensures US Federal Aviation Administration (FAA) maintenance requirements are met. Schedules maintenance and inspections. Consults manufacturers' manuals for specifications and determines feasibility of repair or replacement. Requires FAA aircraft and engine mechanic license or international equivalent.

Aircraft Reliability

Develops and coordinates technical studies and evaluations of the performance and operating costs of total aircraft power plants, electronics, mechanical systems, airframes, and related components. Compiles and analyzes aircraft, engine, and component overhaul and teardown reports. Diagnoses engine condition trends and coordinates engine and component removals or repairs. Maintains performance charts of all aircraft systems and prepares Federal Aviation Administration (FAA) and intercompany performance reports. Ensures that corrective measures meet acceptable reliability standards. Develops analyses used in establishing or adjusting overhaul periods, justifying time extensions to the FAA, and solving mechanical operation problems.

UAV Pilot

Remotely operates unmanned aerial vehicle (UAV) identified from ground control station or airborne platform and recovers vehicle. Plans and analyzes flight missions. Performs pre-flight, in-flight and post-flight checks and procedures. Stores and retrieves intelligence data using computer. May oversee and assist in air frame repair.

Flight Operations - General

Responsible for all areas of Flight Operations for a location, division or business unit. Provides support on all/most functions within the flight operations function. May rely on subject matter experts for more detailed information/expertise on complex or unusual issues. Management levels: Typically the head of Flight Operations for a location, division, or business unit. Professional/Support: Typically found in smaller regional offices where employees may be the only local support, covering multiple sub-functions, in flight operations.

Flight Operations - Other

Use this function code for incumbents that have flight operations responsibilities not represented specifically by other functions in this area.

Flight Safety & Inspection

Inspects demonstrator and production aircraft systems, equipment and parts for operation and conformance to government and company standards and specifications. Inspects the installation and operation of electrical, electronic, hydraulic, pneumatic, fuel, oil, and emergency systems and other parts and equipment of aircraft. Performs preflight and post-flight inspections in accordance with standard procedure on flight-proven aircraft. Approves non-flight-proven aircraft for flight. Inspects adjustments, repairs, or modifications for quality.

Job

Description

G&A - Other

Use this function code for incumbents that have General & Administrative job responsibilities which are not specifically represented in any other G&A function.

Job

Description

Game Art (2D)

Responsible for two-dimensional art designs and contents for interactive media works (i.e. games, cartoons, animations), including characters, objects, backgrounds and worlds. Develops and designs 2D graphics and illustrations according to project needs. Takes verbal concepts through to final execution of artwork for use in the interactive media. Possesses excellent design skills, including effective use of color, form and composition. Expertise in software like Photoshop and Flash.

Overall Game Design

Responsible for the end-to-end design of a video game including: game level/mission design, game content/plot design, game mechanics/systems design, game mathematical design. Works as part of a multidisciplinary team ensuring alignment across all disciplines to realize the game vision and design. Supports/advises the creation and maintenance of game documentation. Involved in mapping and building the game environment, researching/developing game characters and plot, and planning gameplay technical aspects. May oversee testing and may require programming expertise.

Game Animation (2D/3D)

Responsible for creating graphical animation of characters and objects from graphics based on concepts/requirements from clients or concept design artists. Develops storyboards and builds 2D/3D models to create the illusion of movement when recorded in sequence. Ensures movements of animations are synchronized with soundtracks and audio requirements. Edits animation scenes and dialogue recordings for good story flow and adherence to specific length requirements. Delivers in accordance to the artistic direction of the project. Expertise in technical software packages, such as Flash, 3D Studio Max, Maya, Character Studio, Lightwave, Softimage and Cinema 4D.

Game Development

Responsible for design and development of software applications for video games. Develops programming codes that run the games for different software platforms. Tests codes and solves bugs reported by game tester. Expertise in programming languages, servers, and 3D graphics programming for games and simulations.

Game Audio/Sound Effects

Responsible for sound creation, editing, enhancement and integration of sound elements/environment for games. This includes character voices, dialogues, music, soundtracks, sound effects (e.g. explosions, gunshots). Performs production dialogue editing, ADR (Automated Dialogue Replacement), sound effects editing and design, foley recording (human sound effects recorded in sync with picture), music composition and editing. Maintains audio-related documentation and expands in-house sound library. Expertise in sound design and audio post-production tools and technologies (e.g. Wwise, F-Mod).

Game Content/Plot Design

Responsible for researching and developing game characters and plot within the context of the game world. Provides creative ideas for functionality, backstory, and narrative progression. Works closely with other game designers and developers to align story elements with gameplay.

Job

Description

Operations - General

Use this function for senior management roles that include a combination of the manufacturing and distribution functions. Also match professional or support level employees with responsibilities across distribution and manufacturing. NOTE: The COO role and other employees with operational responsibility that includes functions outside of manufacturing and distribution should be matched to AMO.

Services - General

Use this function for senior management roles that include a combination of services functions e.g. customer support, technical support, customer education etc. May also include professional or support level employees with broad services responsibilities.

Job

Description

Chief Executive Officer / Executive Support

CEO: This is the top corporate executive responsible for developing and executing the highest level of corporate strategy. Strategic initiatives are delegated to key functional or business unit executive vice presidents. Executive Support personnel provide administrative support to the CEO and corporate officers. More senior level exec support personnel may coordinate key projects across the organization.

COO/Operations Management

Oversees daily corporate operations, reporting to a company chairman or CEO. Direct reports include VPs of major departments such as administration, sales, marketing, manufacturing or customer support. Also match to this role those individuals responsible for implementing the various strategic initiatives of the COO that cross major functional areas.

Top Regional Executive

Manages all operations within a specific geographic region. Responsible for a majority of the following areas: sales, marketing, finance, administration, engineering and sales/support. Has direct line P&L accountability.

General Mgmt./Exec - Other

Use this function code for incumbents that have General Management/Executive job responsibilities not represented specifically by other functions in this area.

Strategic Business Unit/Divisional Management

Manages all operations within a specific division or business unit of the company. Responsible for a majority of the following areas: sales, marketing, finance, administration, engineering and sales/support. Has direct line P&L accountability and acts as the division head to company headquarters.

Job

Description

Generic Development Engineering

Responsible for the multi-discipline design, development and implementation of products. Employees who specialize in one discipline by a majority of their time should be matched in that specific discipline. The head of the R&D function would be matched here. Management levels – will include managers who supervise more than one engineering discipline. Support levels – will include technicians who support more than one engineering discipline.

Job

Description

Systems Architecture

Responsible for the overall technical roadmap, architectural design and system specifications for a company product or system. Provides expertise to others regarding system design, development, architecture and integration. Establishes and maintains technology standards, evaluates new technologies and technological innovations.

Hardware Engineering - Multi

Managers are responsible for multiple areas of hardware development for a product, division or business unit. Engineers design hardware products that include a variety of hardware sub-disciplines.

Analog Engineering

Responsible for the design, development and implementation of analog circuitry. Involved in all aspects of IC design from conception to product support.

Engineering - Acoustics

Acoustics engineers apply the knowledge of sound and audio to perfect the quality or manage the effect of audio signals and transmissions. Engineers may focus on electronic circuits that replicate specific audio profiles or design systems to minimize the negative impact of sound such as unwanted vibrations, high decibels or unwanted frequencies or harmonics.

Electronic Design Engineer

Assists product developers and hardware engineers with design/diagram requirements for electronic components/circuits. May work directly with clients to develop custom components. Also responsible for testing equipment to gain insight into improving performance and reliability of electronics. Maintains documentation regarding costs, designs and quality control of the electronics.

HW/Electro-Mechanical Engineering

Responsible for designing, developing, and modifying electronic or electro-mechanical components/boards for hardware systems. Includes new design, as well as modification activities that result in product enhancement. Activities encompass design, analysis, and testing.

Mechanical Engineering

Responsible for the conception, development and testing of mechanical systems. Conducts product integrity tests, to prove design concepts and product reliability.

Mechatronics Engineering

Designs, analyzes, modifies, and integrates robotics, automation, technologies and processes related to equipment and tooling for applicability to programs and products. Develops, implements, and tests preventative maintenance plans, interim solutions for damaged and unsafe equipment, and tooling. Investigates and documents engineering changes and controls equipment and tooling configuration in accordance with standard operating procedures. Develops and recommends equipment reliability improvements through the application of reliability engineering tooling.

Optical Engineering

Designs, develops, implements and evaluates optical systems such as digital sensors, imaging optics, lasers and LED light sources. Develops specifications and defines acceptance criteria for optical components and modules.

Job

Description

Human Resources Operations

Responsible for providing 1st level HR support to employees via an interactive voice response (IVR) system or web portal. Processes routine HR transactions that cannot be completed through manager or employee self-service applications. Escalates sensitive or complex issues to a subject matter expert. Management levels also oversee service center staff, review performance metrics, and lead process improvements.

Diversity

Focuses on employment and/or supplier diversity regulations. Ensures compliance with policies, laws, and regulations; compiles and reports diversity statistics; monitors compliance efforts; and investigates and addresses employee grievances. May include program development and training.

Employee Relations

Establishes and maintains positive relationships between employers and employees. Acts as a consultant to management on policies and procedures. Assists in resolving disciplinary or grievance cases. Counsels managers and employees on workplace dynamics and ensures alignment with company policies.

Human Resources Generalist

Responsible for all areas of Human Resources for a location, division or business unit. Partners with management to provide strategic HR solutions to business issues or objectives. Provides support across most HR functions and may rely on subject matter experts for complex issues.

HRIS

Supports and maintains the Human Resource Information Systems. Acts as a technical point-of-contact for data integrity, system changes, report writing, and process analysis. Also supports HRIS upgrades, testing, and technical projects.

Labor Relations

Prepares materials and advice for management use and may participate in labor negotiations and contract administration. Handles collective bargaining, grievance procedures, arbitrations, and hearings. Resolves disputes concerning compensation, benefits, and union practices. Supports union contract negotiations and enforcement.

Job

Description

Database Engineering

Develops and designs database solutions. Improves existing designs and processes to increase productivity and performance. Manages data migrations and conversions. Troubleshoots data design and processing issues. Analyzes database relationships and attributes. Optimizes databases with efficient indexes and table relationships.

Help Desk Support

Provides remote support to users experiencing hardware and software issues. Diagnoses problems, recommends and/or implements solutions. Also supports office equipment (copiers, printers, phones), handles admin tasks, and logs all interactions using help desk software.

Business Systems Analysis

Acts as a liaison between business users and IT. Recommends technology-based solutions for business needs. Defines system scope, objectives, and documentation requirements. Evaluates software tools and manages vendor relationships. Coordinates with internal teams to implement system/process enhancements.

Cloud Services - Operations

Operates and maintains scalable systems, networks, and platforms for cloud-based services. Troubleshoots application availability, systems, and server issues. May coordinate efforts across roles such as DBAs, systems admins, and network engineers.

Telecommunications Engineering

Provides engineering support for telecom systems, including design, analysis, installation, and troubleshooting. Plans and tests telecom software and evaluates proposed or current telecom hardware solutions.

Information Technology - General

Oversees all IT functions for a location, division, or business unit. Provides broad support across IT sub-functions. May act as the sole local IT expert or manage a team depending on the scale.

Programming Analysis - Applications

Develops and maintains front-end applications to meet the business needs of the organization. Provides analytical support in the conceptualization, development and implementation of applications. Provides technical advice and consultation on complex, critical programming applications.

Job

Description

Corporate Compliance

Oversees the global corporate compliance program. Identifies potential areas of vulnerability and collaborates with other corporate functions to resolve issues. Develops training programs for employees on compliance topics. At management levels, may advise senior leadership and the Board on ethics and compliance.

Data Privacy & Security Compliance

Evaluates and improves processes for investigating and reporting data privacy incidents. Develops and updates privacy policies and procedures. Delivers training and anti-phishing awareness. Leads risk assessments and collaborates with cybersecurity to implement privacy solutions. Stays current with applicable data protection laws.

Legal Counsel

Manages legal matters related to the business. Advises on regulatory compliance, corporate structure, and contracts. Reviews legal data and determines best courses of action. May work on securities compliance, risk management, license agreements, and privacy law.

Legal Assistant / Secretary

Drafts documents and prepares data for regulatory filings. Maintains records such as Board meeting minutes and litigation discovery responses. Tracks changes in laws and regulations and supports overall legal and compliance administration.

Brand Protection/Anti-Piracy

Monitors and disrupts illegal activity that infringes on trademarks, patents, or copyrights—online and offline. Investigates infringing use across websites, social platforms, streaming services, P2P networks, and may coordinate with law enforcement.

Legal - General Management

Oversees all aspects of the Legal function for a location, division, or business unit. Supports various legal areas and may depend on subject matter experts for more complex or specialized issues.

Job

Description

Procurement

Responsible for the purchasing of raw materials and components used in the manufacturing process. Optimizes inventory to support production needs and meet target inventory levels. Reviews processes to ensure optimal cost, quality, delivery and safety of materials.

Quality Assurance

Plans and directs activities concerned with development, application and maintenance of quality standards for processes, materials and products. Works with manufacturing teams on quality issues, investigations, and corrective/preventive actions. Supports quality-focused process improvements and equipment qualification.

Component Engineering

Selects, approves, and qualifies purchased components used in assemblies or products. Ensures selections are cost-effective and reliable. Troubleshoots component issues and collaborates with developers on design reviews.

Supplier Quality Assurance

Oversees supplier relationships in terms of quality. Conducts audits, integrates new suppliers, tracks performance, and works on non-conformance and corrective actions including root cause analysis.

Assembly

Assembles product components following approved procedures. Performs quality checks on sub-assemblies and finished products. May operate in clean room environments.

Biochemical Manufacturing Operations

Maintains pharmaceutical/biological processes; prepares complex process flow sheets and operating instructions; runs process tests; ensures compliance with safety and regulatory standards. Troubleshoots and optimizes equipment and operations.

Manufacturing Engineering

Provides technical support for manufacturing processes. Develops and documents methods for resolving issues, improving safety, reducing costs, and enhancing efficiency. Leads continuous improvement projects.

Manufacturing Yield/Failure Analysis Engineering

Conducts failure analysis to identify production issues; provides technical expertise and resolves technical problems; maximizes quality and minimizes downtime to bring about process improvement and production yield.

Job

Description

Graphic Design

Creates collateral for marketing and sales, including catalogs, emails, direct mail, brochures, etc. Formulates concepts and renders designs for approval. Works with marketing managers to align visuals with objectives and brand consistency.

Creative Services

Oversees visual branding across digital and print media. Manages design staff, maintains templates and best practices, and coordinates with third-party vendors. Ensures consistent creative execution for marketing and public-facing materials.

Channel / Reseller Marketing

Develops and implements marketing campaigns and promotions for partners such as OEMs, VARs, and resellers. Coordinates with distributors, manages dealer events, and supports product positioning within partner ecosystems.

Marketing Communications

Crafts and implements strategic communications plans. Writes creative briefs, conducts market research, and manages brand-consistent presentations and promotional material rollouts. Acts as a consultant for internal clients.

General Marketing

Manages all aspects of marketing, advertising, and promotions. Conducts market and customer research, analyzes competitor data, and sets marketing strategy and budgets. Helps manage website content and ad placements.

Business Development

Identifies and develops strategic opportunities for new markets and expanded client base. Builds and nurtures relationships to understand business drivers and increase market share. Evaluates feasibility of new growth avenues.

Alliance/Partnership

Pursues and manages strategic alliances and partnerships aligned with business goals. Strengthens current partner relationships and coordinates joint marketing and business development initiatives.

Public Relations

Manages external and internal communications. Prepares and distributes press materials, responds to media inquiries, and organizes promotional events. Supports PR planning, execution, and measurement across media channels.

Job

Description

Operations - Other

Use this function code for incumbents that have Operations job responsibilities which are not specifically represented in any of the manufacturing or distribution functions.

Job

Description

Delivery

Responsible for the delivery of outsourcing services to assigned customers. Ensures that expected performance and customer service levels are achieved as defined in the contractually established agreements.

Outsourcing Management - Information Technology (ITO)

General management role responsible for the development, delivery, and growth of outsourced IT services. Requires thorough knowledge of systems, software, networking, storage, security, and related IT domains.

Business Process Analysis

Evaluates and recommends business process changes. Studies workflow to identify improvements, propose technology-based solutions, and measure productivity gains. Documents procedures and may assist in staff training.

Outsourcing - Generalist

Oversees all outsourcing functions within a location, division, or business unit. Provides broad support and relies on experts for complex issue resolution.

Engagement

Leads pursuit teams for large and complex customer deals. Manages proposal development, validates technical solutions, and ensures alignment with delivery teams. Builds compelling value propositions tailored to customer needs and risk profiles.

Outsourcing - Other

Use this function code for outsourcing-related responsibilities not specifically covered by other listed roles.

Outsourcing Management - Business Process (BPO)

General management role overseeing the development and delivery of outsourced business processes. Requires deep knowledge of the function being outsourced and experience designing efficient, competitive business models for clients.

Job

Description

Product Development - Software

Creates specifications and designs for new products or improvements to existing software. Works closely with customers, developers, and stakeholders to define needs and prioritize features. Customer feedback is often used to guide usability and future enhancements. (Note: Software Engineers who write code should be matched in the RS Function.)

Product Development - Other

Use this function code for incumbents with product development responsibilities not specifically represented by other functions in this area.

Product Development - General

Designs new products and enhancements incorporating various systems and technologies. Works cross-functionally with developers, customers, and other stakeholders to understand and define product requirements. Hardware-focused roles should be matched to RPH, and software-focused to RPS.

Product Development - Hardware / Systems

Develops specifications and designs for new hardware, systems, or components, as well as upgrades to existing products. Translates concepts into features, collaborating with technical teams, manufacturing, and marketing while considering cost constraints.

Job

Description

Quality - Other

Use this function code for incumbents with Quality responsibilities not specifically covered by other listed roles.

Quality - Generalist

Oversees all aspects of the Quality function for a location, division, or business unit. Provides broad support and may consult with subject matter experts for complex issues.

Quality - Development

Ensures compliance with design control requirements including design verification, validation, risk management, and reviews. Helps develop documents like specifications, procedures, and drawings to ensure manufacturability and testability.

Software Quality Assurance

Tests systems and application software. Develops test strategies and plans, collaborates with development teams, and provides feedback based on testing results.

Validation Engineering

Confirms that products meet customer and regulatory requirements. Designs validation protocols and tools, works with R&D on improvements, and ensures consistent product quality.

Verification Engineering

Confirms products are built correctly by validating technical and functional requirements. Designs test plans and steps, benchmarks performance, and tracks defects to resolution.

Reliability/Failure Analysis

Investigates system and component failures. Conducts failure analysis, proposes design modifications, and creates test conditions to determine failure points. Summarizes findings for engineering teams.

Job

Description

R&D - Other

Use this function code for incumbents that have Research & Development job responsibilities which are not specifically represented in any other R&D function.

Job

Description

Regulatory Compliance

Interacts with regulatory agencies to facilitate product approvals and lifecycle management. Participates in planning, regulatory strategy, risk management, and CMC. Advises internal teams on regulatory interpretation, manufacturing changes, and labeling.

Regulatory - General

Oversees all regulatory affairs activities for a location, division, or business unit. Provides broad support and may consult subject matter experts for complex issues.

Regulatory Affairs

Develops and implements regulatory strategies to obtain necessary permits, licenses, and approvals. Prepares and submits accurate documentation to regulatory agencies. Advises internal teams on compliance, labeling, and communication with authorities.

Medical Affairs

Directs clinical trial planning and execution, especially for Phases III and IV. Recruits investigators, monitors protocol adherence, and oversees study completion. Participates in safety monitoring and adverse event reporting.

Regulatory Affairs - Other

Use this function code for regulatory roles not specifically covered by other functions in this area.

Job

Description

Cyber Research

Develops modeling, visualization, algorithms, and diagnostic tools for cyber and cyber-physical systems. Works on enhancing system defense and resilience, collaborating with stakeholders to identify and manage cyber risks.

Chief Technology Officer

As part of senior leadership, identifies emerging technologies and trends that align with company strategy. Plays a key role in shaping the organization's innovation roadmap. Typically reports directly to the CEO.

Biologist

Conducts research into the origin, formation, and behavior of living organisms across specialties such as microbiology, genetics, pathology, and anatomy. Follows corporate and regulatory research protocols.

Chemist

Performs chemical studies and experiments on organic/inorganic substances. Supports R&D, production, and operations. Recommends equipment or procedural improvements where needed.

Meteorologist

Analyzes atmospheric data to forecast weather and study phenomena like severe storms, radio propagation, or solar heating. Advises on meteorological conditions for aviation and research applications.

Pharmacology

Studies the effects of pharmaceutical compounds on living organisms, from dosage tolerance to side effects. Research may also assess the efficacy of different administration methods.

Mathematician

Applies and develops mathematical theories to solve scientific and engineering problems. Innovates in mathematical modeling and methodology.

Research Scientist

Plans and conducts experiments to increase the body of scientific knowledge on topics relevant to the organization. Research may focus on developing new or improved products and procedures.

Job

Description

Visual Merchandising (Field)

Manages store and window displays in the field. Creates visual themes that promote product sales. Collaborates with corporate, marketing, and sales operations to execute merchandising strategies. May also manage product assortment, inventory control, and ordering.

Store Planning & Design

Coordinates the planning and design of retail locations. Aligns operational needs with branding and marketing strategies. Works with architects and contractors to ensure design execution meets company standards. Supports construction, installations, and major store projects.

Retail - Other

Use this function code for retail job responsibilities not otherwise represented by specific functions in this area.

Retail Operations - General

Oversees retail operations across locations, regions, or divisions. Responsibilities may include loss prevention, merchandising, stockroom management, and daily store functions.

Loss Prevention

Oversees store and distribution center loss prevention programs including theft, shrinkage, and incident response. Conducts investigations, maintains community safety partnerships, and audits for compliance with safety standards.

Retail Store Operations

Manages daily activities in a retail location. Engages with customers, explains products, manages inventory, and handles sales transactions. Store Managers and Sales Associates should be matched to appropriate support or manager levels (e.g., SROM3, SROS2).

Job

Description

Electrical

Responsible for diagnosing, modifying, repairing, or installing various types of industrial electrical systems such as power distribution systems, control panels, PLCs, alarm and monitoring systems and electrical drive systems.

Security

Provides customer service and protection to company visitors and staff. Safeguards company assets and property from theft and criminal mischief. Investigates all thefts, accidents, improper actions or conduct and all offenses of a criminal nature.

Janitorial/Custodial

Responsible for the general cleaning of offices, warehouses, and other building interiors. Cleans assigned areas within the company, including offices, washrooms, and common areas. Replenishes supplies in washroom, such as soap and towels. Gathers and disposes of trash from receptacles.

Environmental Engineering

Focuses on designing engineering solutions to mitigate environmental hazards in the workplace and broader community. Designs and administers environmental safety and pollution prevention programs in accordance with organization, regulatory, and labor union requirements/agreements. Conducts environmental engineering studies and prepares environmental impact reports for new construction projects, plant processes, and permits. Reviews and analyzes environmental documentation issued by regulatory agencies. Evaluates proposed regulations to determine financial, industrial, public, and environmental impact. Works with external regulators to resolve compliance issues.

Environmental Health & Safety

Provides guidance in the areas of workplace ergonomics, OSHA compliance, accident investigations, and emergency response planning. Maintains EH&S policies and programs to assure that workplace conditions comply with all governmental requirements. Participates in routine safety inspections and incident investigations. Develops and implements recommendations and/or corrective actions. Facilitates EH&S compliance audits, assisting management in conducting risk assessments.

Facilities Management

Responsible for the maintenance of the company's facilities. Works with various trades people to ensure proper functioning of electrical, HVAC and plumbing systems. Oversees the design and reallocation of office/lab space. Coordinates with other internal and external departments such as IT regarding new space designs.

Hazardous Material Management

Responsible for collection, treatment, storage and disposal of hazardous waste, ensuring safe manner, legal compliance and environmental protection. Develops, implements and maintains day to day material safety inspection and monitoring, labeling, and use. Investigates accidents/incidents and implements corrective measures. Keeps up with changing environmental, health (industrial hygiene) and safety laws and regulations and advises on their impact to business operations.

Occupational Nursing

Provide occupational health programs and services that support employee health and wellness strategies. Enhances the employee's health and performance through case management, health coaching, comprehensive worksite-based health surveillance, and health and safety education. Provides a safe, effective, and early return to work program to facilitate restoration of the employee's health.

Plumbing

Responsible for the operation, installation, maintenance, and repair of water, wastewater, plumbing, and gas systems. Ensures compliance with building codes and safety standards. Performs inspections and tests to identify issues and ensure system integrity.

Safety & Security - Other

Use this function code for incumbents with Safety & Security responsibilities not specifically represented in any other Safety & Security function.

Safety & Security - Generalist

Responsible for all areas of the Safety & Security function for a location, division or business unit. Provides broad support and may rely on subject matter experts for complex issues.

Job

Description

Sales & Marketing

Meets marketing and sales financial objectives. Forecasts and develops annual sales quotas for regions. Projects expected sales volume and profit for existing and new products. Analyzes trends and results. Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and promotion programs.

Partner/Reseller Sales

Responsible for supporting and driving sales through partners and resellers. Works with personnel in business development to identify new partnership opportunities, in addition to growing existing business. Manages partnerships with reseller/OEM/VAR sales personnel to ensure company product is properly represented and promoted.

Key Account Management

Responsible for the sale of the organization's products or services to select key accounts. Maintains and builds relationships within the key accounts to ensure the continuation of business and customer satisfaction. Sales are likely to be finalized with executive approval and for large volume or high priced products.

Integrated Solution Sales

Responsible for selling integrated solutions (that bring together both hardware and software products) to achieve revenue/sales targets. Involved in the direct sales process by managing new and existing accounts of regional, national, or strategic significance. Serves as a key point of contact between the client and the organization. Informs clients of new integrated solutions offerings and recommends integrated solutions that suit clients’ business needs. Coordinates the preparation of bids documents and proposals. May conduct product demonstrations. Examples of Integrated Solutions - networking and systems integration, hardware and software system support, etc.

Distributor/Retail Sales

Responsible for the sale of the organization's products or services through various distribution channels. Attains sales objectives for new and existing accounts within the assigned distribution or retail sales channel. Note: Use "SSV" Partner/Reseller sales for OEM/VAR arrangements via arranged partnerships.

Government Sales

Responsible for selling the organization's products directly to governmental entities or subcontractors. Implements appropriate procedures for RFP/bidding process to ensure compliance with governmental policies.

Professional Services Sales

Responsible for selling the organization's consulting or professional services to other organizations. Works closely with sales team and pre-sales support to identify potential leads.

Sales - Other

Use this function code for incumbents that have Sales job responsibilities not represented specifically by other functions in this area.

Financing (Leasing) Sales

Works directly with customers or offers support to sales reps to provide financing options for the purchase or lease of company products. Considers the financial situation and structure of the deal and recommends appropriate solutions.

Services Contract Sales

Generates revenue for organization by selling customer service contracts. Provides accurate estimates and quotes for service jobs. Reviews estimates and work orders to ensure consistency with quotes.

Account/Territory Sales

Responsible for selling the organization's products or services within an assigned geographic territory. Develops and maintains customer relationships, identifies new opportunities, and closes deals to meet revenue targets.

Internet Sales

Responsible for the sale of internet advertising and/or online services. Manages client accounts, prepares proposals, and delivers solutions that address client needs. May work with marketing teams to improve visibility and engagement online.

Inside/Tele-Sales

Responsible for selling the company's products or services via phone, email, or other digital channels. Identifies prospects, qualifies leads, and drives deals to closure. Works closely with outside sales and customer service teams.

Contract Renewal Sales

Responsible for contract renewals and up-selling opportunities with existing clients. Maintains renewal calendar, prepares proposals, negotiates terms, and ensures seamless transitions between contract periods.

Job

Description

Sales & Mktg - Other

Use this function code for incumbents that have Sales and Marketing job responsibilities which are not specifically represented in any other Sales and Marketing function.

Job

Description

Sales Operations

Performs sales support in areas such as order processing, customers quotes, sales information management. Monitors and reports on order status, sales results, leads, and sales quotas. Ensures accurate pricing and discounts based on contracts.

Systems Engineering (pre-sales)

Assists sales representatives with technical sales activities through sales presentations, product demonstrations, presenting/training at seminars and providing in-depth technical information about the company's products and services.

Bid Proposal

Prepares "Request for Proposal" (RFP) responses and bids for potential customers. Works closely with the sales force to clarify customer requirements. Sets trading terms for contract. Manages the bid process from initial proposal through to the contract signing.

Sales Enablement Specialist

Responsible developing and executing strategies that enable sales representatives to optimize every buyer interaction in order to build relationships and pipeline, progress opportunities, and close deals. They demonstrate knowledge and proficiencies in buyer behaviors, go-to-market process, enablement content, tools and methods, and performance measurement. They assess information, timing, and context of messaging to help sales representatives engage clients through differentiated experiences to identify, advance and close sales opportunities. They assist sales representatives to achieve targets and objectives by equipping sellers with insights, knowledge, tools, techniques, coaching and facilitating.

Customer Success Management

Responsible for overall satisfaction and proactive retention of customers through knowledge of their core business and products. Builds long-term client relationships to become a trusted advisor. Ensures effective and efficient client training and onboarding of new customers. Maintains a deep understanding of solutions and products and educates customers about the most relevant features/functionality for their specific business needs. Serves as the voice of the customer (issues, feedback, escalation). Provides internal feedback on product enhancements and how to better serve customers.

Order Processing

Reviews customer orders for accuracy and completeness. Updates company's CRM system with order information and processes orders in a timely manner. Works closely with sales representatives to review and clarify any issues or questions with the order. Management levels will set policies and oversee process improvement initiatives to ensure timely and accurate order fulfillment.

Sales Analysis & Forecasting

Supports organization by reporting and analyzing various aspects of sales; including channels, promotions, product profitability, forecast attainment, and sales tracking. Assists sales organization with ongoing analysis on business trends, forecasts, quota reviews and estimates. Supports Marketing and Finance with data validation and financial modeling related to revenue and margins.

Sales Training

Responsible for the facilitation of sales training programs to improve sales skills and effectiveness. Collaborates with sales leaders to identify development needs, design content, and measure training outcomes.

Overlay Specialist

Provides subject matter expertise within a market or product area to support primary sales representatives. Assists with product positioning, competitive analysis, and closing complex deals.

Sales Support - Other

Use this function code for incumbents in that have sales support responsibilities not specifically represented in any other Sales Support function.

Sales Commission

Responsible for calculating commission payments, maintaining incentive plans, and analyzing compensation trends to support sales strategies. Coordinates with payroll and finance for timely and accurate processing.

Subcontract Program Management

Oversees subcontractors or critical subcontracted elements of large sales proposals or contracts. Ensures alignment with project objectives and compliance with requirements.

Grants Administration

Reviews and manages application process from applicants seeking grants or sponsorships. Communicates policies, evaluates proposals, prepares documentation, and ensures legal and financial compliance.

Job

Description

Services - Other

Use this function code for incumbents with services job responsibilities which are not specifically represented in any listed Comptryx services function.

Job

Description

Blockchain Development

Responsible for designing, researching and developing blockchain products, studying blockchain agreements, operation mechanism and underlying implementation. Develops applications based on blockchain, generally including financial products applications and online financial platforms.

Cyber Engineering

Conducts product vulnerability assessments from cyber threats. Performs vulnerability analysis and identifies intrusion or incident path and method. Isolates, blocks or removes threat access. Evaluates system security configurations. Evaluates findings and performs root cause analysis. Performs analysis of complex software systems to determine both functionality and intent of software systems. Contributes to the design, development and implementation of countermeasures, system integration, and tools specific to Cyber and Information Operations. May prepare and present technical reports and briefings. May perform documentation, vetting and weaponization of identified vulnerabilities for operational use.

Cyber Security Architecture

Designs and develops systems, applications and solutions for enterprise-wide cyber systems and networks. Ensures system security needs established and maintained for operations development, security requirements definition, security risk assessment, systems analysis, systems design, security test and evaluation, certification and accreditation, systems hardening, vulnerability testing and scanning, incident response, disaster recovery, and business continuity planning. Provides support for security policy development and analysis. Integrates new architectural features into existing infrastructures, designs cyber security architectural artifacts, provides architectural analysis of cyber security features and relates existing system to future needs and trends, embeds forensic tools and techniques for attack reconstruction, provides engineering recommendations and resolves integration and testing issues. May interface with external entities including law enforcement and intelligence.

Embedded Software/Firmware Engineer

Responsible for all phases of software development such as design, modification and testing of embedded software. Plans and develops test programs to verify hardware or firmware operates according to specifications.

Software - Generalist

Responsible for all areas of the Software function for a location, division, or business unit. Provides support on all/most functions with the Software Functional Area and/or full stack design, coding, documenting, debugging and testing of software. May rely on subject matter experts for more detailed information/expertise of complex issues.

User Interface Design

Responsible for design, development, documentation, debugging, and support of the user interface to optimize user experience. Articulates, develops, and models the end user experience including the visual design of the application, to make the user interaction as simple and efficient as possible. Works collaboratively with UX, engineering and product management to ensure user-centered design and implementation.

Artificial Intelligence/Machine Learning

Responsible for studying how to use the machine to simulate and expand human intelligence, including learning, reasoning, thinking, planning and other capabilities. In the process, requires comprehensive application of computer science, physiology, psychology and other knowledge and technical means to simulate the human brain structure and mechanism.

Mobile Applications Developer

Responsible for the design and development of mobile applications for iOS and Android devices. Works with product managers and designers to translate requirements into functional, high-performance, and user-friendly applications.

Natural Language Processing

Responsible for word segmentation, analysis and understanding of natural language, and development of corresponding models and algorithms.

Software DevOps

Responsible for developing and executing a DevOps strategy in the software lifecycle. Develops automated processes and tools to improve development velocity, quality, and operability of software.

Speech Recognition

Responsible for the design and development related to speech recognition and audio signal processing technologies. Develops speech engines and models for applications such as voice commands and virtual assistants.

Virtual Reality

Responsible for design and development of virtual reality (VR) applications and environments. May include simulation of 3D spaces, interaction models, and immersive experiences.

Software Engineering - Systems

Responsible for back-end design, coding, documentation, debugging, and testing of systems-level software. Works on database engines, operating systems, and system utilities.

Internet of Things (IoT) Platform Development

IoT (Internet of Things) platform work enables the interconnection and interoperability of physical devices and systems over the internet. Designs systems and software to manage sensor data, connectivity, edge computing, and cloud integration.

Computer Vision

Responsible for the detection and identification of physical objects using camera and sensor systems. Applies algorithms and deep learning models for feature recognition and automated interpretation.

Software Engineering - Applications

Responsible for front-end design, coding, documentation, debugging, and testing of applications software. Works closely with product teams to meet business and user requirements.

Software - Other

Use this function code for incumbents in that have software job responsibilities not specifically represented in any other software function.

Job

Description

Technical Training

Designs, develops, implements and evaluates technical training programs. Acts as instructional designer in the design and development of new technical training programs. Functions as primary contact and support for all technical training activities, including scheduling, training materials and delivery of training.

Training - Generalist

Responsible for all areas of the Training function for a location, division, or business unit. Provides support on all/most functions with the Training Functional Area. May rely on subject matter experts for more detailed information/expertise of complex issues.

Instructional Design

Identifies operations or procedures within the organization that requires the use of instructional materials or training to optimize performance. Strategically designs and develops the informational content in the form of instructor led courses, web based courses, simulations, Q&A’s and instruction booklets in written and on-line mediums to facilitate learning. May also be responsible for creating learning modules for customers to outline how they can gain as much value as possible from the company’s product or service.

E-Learning

Creates web based training courses and job aids. Analyzes needs and functional specifications to create detailed course designs. Writes and edits audio scripts for e-learning. Synchronizes audio files with e-learning content. Creates tests and assessments to certify knowledge of e-learning content.

Training/Education - Other

Use this function code for incumbents in that have Training/Education job responsibilities not represented specifically by other functions in this area.

Customer Education

Works with Sales and/or Customer Services teams to design training programs for customers. Creates and edits training guides, agendas, and handouts to meet specific needs of the customer. Trains customers, contractors and employees on company software applications, hardware implementation, use and maintenance. Adapts training materials to the customer's knowledge level.

Job

Description

Driver/Dispatch

Responsible for transporting employees. May act as a dedicated chauffeur for an individual or may be available to transport employees by request. Incumbent may also provide courier services, if needed. Supervisory and Management levels responsible for scheduling and tracking drivers' routes.

Aviation/Pilots

MGMT: Responsible for the operation of the corporate aviation department. Monitors the service and maintenance of the aircraft. Maintains appropriate flight records in accordance with aeronautical regulations. PROF: Pilots are responsible for overseeing all in-flight details as pilot in command. Pilots may have a set schedule or may be on-call depending on the organization.

Fleet Administration

Responsible for the management of the organization's fleet of vehicles. May negotiate contracts with lease companies and manufacturers to ensure cost effective transactions. Creates and maintains policies and procedures in regard to fleet and travel usage. Creates and maintains management reports. Ensures compliance with company policies.

Truck Driver

Responsible for delivering cargo and/or materials. Incumbent may assist in loading and unloading the truck. Responsible for securely fastening cargo for transportation. Maintains appropriate paperwork according to state and federal regulations.

Transportation - Other

Use this function code for incumbents in that have Transportation job responsibilities not represented specifically by other functions in this area.

Job

Description

E Commerce Web Operations

Responsible for the ongoing oversight of web strategy, architecture, and complete functionality of E Commerce activities. Develops business plan and annual budget. Conducts website tracking and web usage statistics analysis. Plans and drives the web service development process by translating user testing and customer support feedback into feature/function requirements. Accountable for budget, staff planning, management, and product and service delivery. Oversees operation activities of the website(s) with specific attention aimed at content creation, traffic management, and website maintenance

Web Developer

Creates, maintains and tests web site designs. Works closely with Marketing department on conceptual ideas. Designs website with a focus on usability, accessibility and security. Investigates and resolves end-user problems.

Web Administrator

Responsible for the daily administration of the organization's websites. Works closely with Marketing to ensure a consistent look and feel to the websites. Updates content as necessary. Monitors website performance and escalates issues to the appropriate technical resource. May report on usage and habits of website visitors.

Web Applications Developer

Responsible for developing and maintaining web-based custom applications for the organization. Provides technical support for developed applications. Ensures applications are integrated with other front-end applications, networks and databases.

Search Marketing Specialist

Optimize company website or content for effective display and engagement across multiple online search engines and platforms. May also maintain the Pay Per Click campaigns, Google analytics, Keyword analysis and link generating activities in an effort to drive traffic to the company’s online resources. Part of this function also includes monitoring and evaluating the efficiency and budget of these marketing campaigns.

E Commerce Strategy & Planning

E Commerce Strategy & Planning work includes: developing an online sales business plan by identifying the highest value online touch points with customers (e.g., the organization’s general website and e-commerce site, blogs, online communities, social networking sites, etc.); designing the online sales organization and processes; defining e-commerce site features and functionality; prioritizing and tracking investments across e-commerce projects.

Digital Photographer

Responsible for photographing products and resources in a creative fashion for website content. Works closely with Marketing to ensure proper product placement. Decides appropriate composition and lighting for the best effect.

Web Design

Responsible for the overall appearance and function of the organization's websites. Works closely with Marketing to provide strategic direction for online projects.

Digital Content Management

Responsible for maintaining, auditing, and updating web content to ensure quality and consistency. Coordinates with stakeholders for content creation, workflow approval, and publication schedules.